Privacy policy

Last updated: November 29, 2025

Balkan Sjaj operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Balkan Sjaj runs on Shopify, which enables us to provide and support the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

  • Contact details: name, email, phone number, billing and shipping address

  • Payment information: card details, payment confirmation, transaction details

  • Account information: username, password, preferences

  • Order and transaction data: items viewed, purchased, returned, exchanged

  • Communications: messages you send us

  • Device information: IP address, browser type, device identifiers

  • Usage information: how you interact with our website and Services

Sources of Personal Information

We collect personal information:

  • Directly from you (checkout, account creation, forms, messages)

  • Automatically via cookies and similar technologies

  • From service providers (payment processors, analytics tools, Shopify)

  • From partners and third-party integrations

How We Use Personal Information

We use your data to:

1. Provide and improve the Services

Including processing payments, fulfilling orders, creating accounts, managing preferences, recommending products, and arranging shipping, returns or exchanges.

2. Marketing & Advertising

Sending promotional messages, showing ads, and offering recommendations based on your activity.

3. Security & Fraud Prevention

Protecting your account, detecting suspicious activity, and securing transactions.

4. Customer Support

Responding to inquiries, providing updates, and maintaining communication.

5. Legal Compliance

Responding to lawful requests, preventing misuse, and enforcing our policies.

How We Disclose Personal Information

We may share personal information:

  • With Shopify (hosting, payments, analytics, security)

  • With service providers (shipping, fulfillment, customer support, IT partners)

  • With marketing partners for advertising purposes

  • When you authorize disclosure (e.g., login via social media)

  • Within our corporate group

  • In case of legal obligations or business transfers

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information to provide the Services, security features, analytics and e-commerce functionalities. Shopify may process data in other countries.

For more information about Shopify’s own privacy practices, visit:
https://privacy.shopify.com

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices, accuracy, or security. Please review their policies before using those sites.

Children’s Data

Our Services are not intended for individuals under the legal age of majority. We do not knowingly collect personal information from minors.

Security & Retention

We implement safeguards to protect your information, but no system is 100% secure.
Retention depends on legal obligations, account maintenance, dispute resolution, and operational needs.

Your Rights

Depending on where you reside, you may have rights such as:

  • Accessing your personal information

  • Requesting deletion

  • Requesting correction

  • Receiving a copy (data portability)

  • Restricting or objecting to processing

  • Withdrawing consent

You may contact us to exercise these rights.

We may verify your identity before fulfilling your request.

Returns & Refunds (EU-compliant)

You have the right to return your order within 14 days of receiving it, in accordance with EU consumer protection laws.

Return shipping

  • The customer is responsible for return shipping costs,
    unless the product arrived damaged, faulty, or incorrect.

If the item is damaged on arrival, we cover the cost of return or replacement.

Complaints

If you have concerns about how your personal data is handled, contact us.
You may also lodge a complaint with your local data protection authority.

International Transfers

We may store and process your information outside your country of residence.
Transfers from the EU/EEA and UK follow approved legal frameworks such as Standard Contractual Clauses.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated “Last updated” date.

Contact Us

If you have questions or would like to exercise your privacy rights, contact us:

Email: info@balkansjaj.com
Data Controller: Balkan Sjaj